Refund & Return Policy for Koke Pets
OVERVIEW
Defective or Damaged Products
If you have received faulty or damaged products, please contact us within 7 days of receiving your order. Kindly provide images of the defective product. We will gladly send out a replacement or issue a full refund, depending on your preference.
Items Lost in Transit
By ordering from us, you acknowledge and agree to our shipping times. While most orders are delivered within the stated timeframes, external factors such as customs inspections may cause occasional delays. If your order exceeds the expected delivery time by 10 business days, please contact us. We will either send a replacement order or issue a full refund.
Returns
We accept returns for refunds if you're not satisfied with your purchase. To return a product, please contact us within 7 days after receiving it. You may reach us at INFO@KOKEPETS.COM to initiate the return process.
Lost or Stolen Packages
KokePets.com is not responsible for lost or stolen packages that have been confirmed as delivered to the address entered during checkout. In the event of such occurrences, we will verify the delivery information, including tracking details and the carrier's confirmation, to assist you in investigating the situation.
Meta Description
"Koke Pets offers a hassle-free refund and return policy for defective products, lost packages, or customer dissatisfaction. Learn more about our return process and conditions."